Accountability
The core values of the ICOD Action Network are deeply rooted in dignity, justice, inclusiveness and accountability. Resources and responsibilities for decision – making are used in ways that are mutually transparent and answerable to all stakeholders. This is complemented by the highest standards, flexibility and pragmatism in program implementation, emphasizing both accountability towards the affected population/the communities we serve and fulfilling the expectations of funding partners and back donors.
ICOD Action Network is committed to transparency of its motives and aims, as well as in its financial transactions.
To ensure that this commitment is realized, ICOD Action Network has a Complaints and Response Mechanism. Policy and Procedure allows that all stakeholders may provide feedback and complaints on the work done by ICOD Action Network, have their complaints heard, properly addressed and receive feedback.
ICOD Action Network Complaints Policy Statement
ICOD Action Network is committed to working in an open and responsible way that builds the trust and respect of all our stakeholders. ICOD Action Network is committed to high quality humanitarian and development programming and seeks to work with affected communities and populations in the best way possible.
To ensure that the ICOD Action Network programs and projects are continuously improved, we want to hear what our stakeholders have to say whether in the form of a comment, a compliment or a complaint. Responding to complaints from stakeholders is basic to ICOD Action Network’s value on accountability.
ICOD Action Network therefore encourages feedback about our work from all stakeholders. Where the feedback is a complaint about ICOD Action Network conduct, ICOD Action Network shall respond in a timely and appropriate manner through established mechanisms.
Guiding Principles
- ICOD Action Network is guided by the values of dignity and justice, inclusiveness and participation, accountability and transparency, compassion and commitment.
- ICOD Action Network has zero tolerance to any form of abuse of power, sexual exploitation, fraud and corruption, physical and psychological abuse and criminal offences.
- The ICOD Action Network Code of Conduct serves to guide all staff in their attitudes, behaviors and ethical decisions in their professional as well as private lives. ICOD Action Network takes all complaints seriously and positively. We shall address all issues of sexual exploitation, abuse of power, corruption and breach of the ICOD Action Network policies and standards.
- ICOD Action Network is committed to have an effective procedure for handling and responding to complaints. Procedures shall be simple, easily understood and widely publicized.
- Appropriate cultural and local practices should be respected in the development of complaints mechanisms. Cultural practices violating human rights and against ICOD Action Network’s values are exceptions.
- No staff shall retaliate against the complainant in whole or in part because he or she has disclosed alleged wrongful conduct. Any staff that is found to have violated this principle shall be subject to disciplinary action.
- Both complainants and accused have a right to challenge decisions and to be properly informed about the basis on which decisions have been made. At any point the confidentiality aspect shall be maintained.
- When necessary, it is particularly important to ensure that support is available to complainants in ways deemed appropriate.
- The procedure for complaints will be reviewed regularly to ensure and incorporate learning and improvement towards ICOD Action Network’s accountability.
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